Contact Us

Talk to a person

Email support@modnestic.com or use the form below. We reply within one business day, Monday to Friday, 9:00 AM to 5:00 PM Pacific Time.

Before you write — the three most common questions

“Where is my order?”
Check Track Your Order first. Tracking takes 2–4 days to start updating after the label is created, and delivery runs 7–12 business days from dispatch. If tracking has not moved in 10 business days, email us the order number and we will open a carrier investigation.

“It didn't get my bolt out.”
Tell us what the fastener is and what happened — that helps us work out whether it is the wrong size, the wrong scenario, or a genuine problem with the tool. Either way you are inside the 60-day guarantee, so a refund is available regardless.

“I entered the wrong address.”
Email us immediately with the order number and the correct address. If the order has not dispatched yet we can usually fix it. Once it is in the carrier's hands we cannot redirect it.

Returns and refunds

Sixty days from delivery, and you can use the tool first. Email us with your order number. Signs of use are expected, not a disqualifier, and you do not need to ship a used tool back.

Business details

Modnestic, operated by OLD NEIGHBORHOOD BARBECUE LLC
101 W Whittier Blvd, Montebello, CA 90640, United States
Email: support@modnestic.com
Phone: +1 (937) 885-4786

Support hours: Monday to Friday, 9:00 AM to 5:00 PM Pacific Time. We are a small team — email gets a faster answer than the phone.